Terms of Service
Terms of Service – Stitchray
Welcome to Stitchray. By accessing or using our website, placing an order, or purchasing our products, you agree to these Terms of Service and the applicable policies available on our website. Please read them carefully before using our website.
1. Company Ownership
Stitchray is the customer-facing brand operated by Stitch Ray Enterprises.
By using our website or placing an order, you agree to comply with these Terms of Service and the policies available on our website.
2. Orders & Payments
- All orders are subject to product availability and successful payment or order confirmation.
- Product prices, availability, and offers may change from time to time.
- Payments are processed through the secure payment methods and payment service providers available at checkout.
- By placing an order, you confirm that the information provided by you is accurate and complete.
- We reserve the right to cancel or decline an order in circumstances such as payment failure, product unavailability, incorrect pricing or product information, suspected fraudulent activity, or other legitimate reasons.
- If an order is cancelled by us after payment has been received, any applicable refund will be processed in accordance with our Return, Exchange & Refund Policy and applicable law.
3. Shipping & Delivery
We ship orders across India. Since some of our products are stitched or produced on demand, production and dispatch times may vary, particularly during periods of high demand.
For complete information about production, dispatch, shipping, tracking, delivery timelines, and shipping responsibilities, please see our Shipping & Delivery Policy.
4. Returns, Exchanges & Refunds
Our return, exchange, and refund conditions are explained in our separate policy.
For information about eligibility, request timelines, product condition, required evidence, return shipping charges, exchanges, and refunds, please see our Return, Exchange & Refund Policy.
5. Products & Product Information
- We make reasonable efforts to ensure that product descriptions, images, colours, sizes, prices, and other information displayed on our website are accurate.
- Actual product colours may vary slightly depending on your device, screen settings, lighting, or photography.
- Product availability may change from time to time.
- Some products may be stitched or produced on demand.
- We reserve the right to update product information, pricing, designs, availability, and other website content when necessary.
6. User Conduct
You agree to use our website only for lawful purposes.
You must not:
- Attempt to gain unauthorized access to our website, accounts, systems, or data.
- Interfere with the normal operation or security of the website.
- Use the website for fraudulent, abusive, or unlawful activities.
- Copy, misuse, or exploit our website content or services without permission.
7. Intellectual Property
Unless otherwise stated, the content available on the Stitchray website, including logos, brand elements, photographs, graphics, product designs, written content, layouts, and other materials, is owned by or used by Stitchray Enterprises with appropriate rights.
You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our website content or intellectual property without prior written permission, except where permitted by applicable law.
8. Website Availability & Third-Party Services
We make reasonable efforts to keep our website available and information accurate. However, the website may occasionally be unavailable due to maintenance, technical issues, updates, or circumstances outside our reasonable control.
Product availability, pricing, images, descriptions, offers, and other information may occasionally contain unintended errors. We reserve the right to correct errors and update information when necessary.
Our website may also use or link to third-party services, including payment providers, shipping or logistics providers, hosting services, analytics services, and other technical service providers. Your use of third-party services may be subject to their respective terms and policies.
9. Privacy
Your use of our website is also subject to our Privacy Policy.
Our Privacy Policy explains what information we collect, how we use and protect it, how information may be shared with relevant service providers, and other matters relating to your privacy.
10. Grievance Redressal & Limitation of Liability
If you have a complaint or concern regarding an order, product, payment, delivery, return, exchange, refund, or any other matter relating to our website or services, please contact us using the details provided on our website.
We will make reasonable efforts to review and resolve customer complaints in accordance with applicable law and our policies.
Grievance Officer: Stitch Ray Enterprises
Email: Contact@stitchray.in , Stitchrayenterprises@gmail.com
Contact Number: +91 9346227426
To the extent permitted by applicable law, Stitchray Enterprises will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.
Nothing in these Terms is intended to limit or exclude any liability or consumer right that cannot legally be limited or excluded under applicable law.
11. Governing Law & Changes to These Terms
These Terms of Service are governed by the applicable laws of India.
Any dispute arising in connection with these Terms or your use of the website will be subject to the jurisdiction of courts having appropriate jurisdiction under applicable law.
We may update or modify these Terms of Service from time to time to reflect changes to our business, website, products, services, or applicable legal requirements.
The updated version will be published on this page. Your continued use of the website after an updated version is published constitutes acceptance of the revised Terms to the extent permitted by applicable law.
Contact Us
If you have questions regarding these Terms of Service, your order, our products, or our policies, please contact us through the contact details provided on our website.
Stitchray
Operated by Stitchray Enterprises
Email: Contact@stitchray.in , Stitchrayenterprises@gmail.com
Contact Number: +91 9346227426