Shipping & Delivery Policy

Shipping & Delivery Policy

At Stitchray, we believe that good clothing takes time.

Many of our products are stitched, prepared, or produced on demand after an order is placed. Unlike mass-produced products that are already stocked and ready for immediate dispatch, our production process may require additional time to prepare each order with proper attention and quality checks.

This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered.

1. Order Processing & Production Time

Once your order is confirmed, we begin processing it for production and dispatch.

Because many Stitchray products are produced or stitched based on customer orders, the time required to prepare an order may vary depending on factors such as:

  • The product and design ordered;
  • The complexity of the production process;
  • Current order volume and demand;
  • Availability of required materials or supplies;
  • Quality checks and packaging requirements.

During periods of high demand, sales, special launches, festivals, or unexpected supply or production delays, the processing and dispatch of your order may take longer than usual.

We always aim to prepare and dispatch orders as soon as reasonably possible while maintaining the quality of our products.

2. Shipping & Delivery Timeline

After your order has completed the necessary production and processing stages, it will be handed over to our shipping or logistics partner for delivery.

Once your order has been dispatched and a tracking ID or shipping confirmation has been provided, delivery may take up to approximately 8–9 days, depending on the delivery location and courier operations.

Many orders may arrive earlier.

Actual delivery time can vary depending on factors such as:

  • The distance between our dispatch location and your delivery address;
  • Whether your address is located in a metro, non-metro, remote, or less serviceable area;
  • Courier service availability in your location;
  • The accuracy and completeness of the shipping address;
  • Weather conditions;
  • Public holidays or festivals;
  • High shipping volumes;
  • Transportation or logistical disruptions; and
  • Other circumstances outside our reasonable control.

All delivery timelines are estimates and are not guaranteed.

3. Production or Dispatch Delays

As Stitchray operates with an on-demand production model for many of its products, there may occasionally be delays before an order is dispatched.

Production or dispatch delays may occur due to:

  • A high volume of customer orders;
  • Increased demand for a particular product or design;
  • Material or supply availability;
  • Production capacity;
  • Quality control requirements;
  • Technical or operational issues; or
  • Other unforeseen circumstances affecting production.

If there is a significant delay affecting your order, we will make reasonable efforts to provide updates through the contact information associated with your order.

We appreciate your patience and understanding, as our goal is to ensure that your order is properly prepared before it is dispatched.

4. Shipping Coverage

Stitchray currently ships to locations within India, subject to serviceability by our shipping and logistics partners.

Some locations may not be serviceable by our available courier partners. If we are unable to deliver to your address after an order has been placed, we will contact you regarding the available options.

International shipping is currently not available unless specifically stated otherwise on our website.

5. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your order.

Shipping charges may vary depending on factors such as:

  • Delivery location;
  • Order value;
  • Product type;
  • Shipping method; and
  • Any applicable promotions or offers.

Any free-shipping offer or promotional shipping benefit will be subject to the terms displayed on our website at the time of purchase.

6. Order Tracking

Once your order has been dispatched, we may provide a tracking ID, tracking link, or shipping confirmation through the contact details provided during checkout, such as email, SMS, WhatsApp, or another available communication method.

Tracking information may take some time to become active after the shipment has been handed over to the courier partner.

Customers are encouraged to use the tracking information provided to monitor the progress of their shipment.

7. Customer Responsibility for Shipping Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please carefully check your:

  • Full name;
  • Phone number;
  • House or building number;
  • Street and locality;
  • City;
  • State;
  • Postal/PIN code; and
  • Any other information necessary for successful delivery.

Incorrect, incomplete, or inaccurate address information may result in delivery delays, failed delivery attempts, or the shipment being returned.

Stitchray may not be responsible for delays or delivery issues caused by incorrect or incomplete information provided by the customer.

8. Delivery Attempts & Customer Availability

Delivery partners may attempt delivery according to their operational procedures.

Customers are requested to ensure that they or an authorized person are available to receive the shipment at the provided delivery address.

If delivery is unsuccessful because of circumstances such as:

  • An incorrect or incomplete address;
  • Customer unavailability;
  • Repeated unsuccessful delivery attempts;
  • Refusal to accept the shipment; or
  • Failure to respond to the courier where necessary,

the shipment may be returned to us.

Additional shipping charges may apply if the customer requests the order to be shipped again.

9. Delays After Dispatch

Once an order has been dispatched and handed over to a courier or logistics partner, delivery times may depend on the courier’s network and operational conditions.

Although we make reasonable efforts to select suitable shipping partners, delivery delays may occur due to circumstances outside our direct control.

Such circumstances may include:

  • Courier network delays;
  • Transportation disruptions;
  • Weather conditions;
  • Public holidays or festivals;
  • High shipment volumes;
  • Strikes or operational disruptions;
  • Government restrictions; or
  • Other unforeseen events.

We will make reasonable efforts to assist customers with shipping-related concerns where possible.

10. Damaged, Incorrect, or Missing Products

If you believe that you have received a damaged, defective, incorrect, missing, or materially different product, please refer to our Return, Exchange & Refund Policy.

For such claims, customers are strongly required to record a clear and continuous unboxing video starting before the package is opened.

The video should clearly show:

  • The unopened package;
  • The shipping label and package details;
  • The condition of the outer packaging;
  • Any visible tearing, damage, tampering, or broken seal;
  • The package being opened; and
  • The product and its condition immediately after opening.

This helps us verify the condition of the shipment and investigate the claim appropriately.

Where sufficient evidence is not available to verify a claim, we may be unable to approve a related return, exchange, replacement, or refund request.

Please contact us within the applicable time period mentioned in our Return, Exchange & Refund Policy.

11. Return & Exchange Shipping Charges

We strive to keep our products priced as fairly and affordably as possible while also managing the costs involved in producing, packaging, and delivering made-to-order clothing.

For this reason, where a return or exchange is requested for reasons such as an incorrect size selection or other customer-related reasons, the customer will generally be responsible for the applicable return shipping charges.

Depending on the circumstances, applicable shipping charges for sending an exchanged or replacement product may also be payable by the customer.

If the issue is verified as an error attributable to Stitchray, such as a verified incorrect product being sent or a genuine manufacturing defect, the applicable resolution and shipping arrangements will be reviewed based on the circumstances.

Any applicable charges will be communicated before the return or exchange process is completed.

12. Made-to-Order Products

Many Stitchray products are stitched or produced after an order is placed.

This production model helps us focus on preparing products according to customer demand rather than mass-producing unnecessary inventory.

Because an item may be produced specifically based on the customer’s selected options, we encourage customers to carefully review all order details before completing their purchase, including:

  • Product selection;
  • Size;
  • Design;
  • Colour, where applicable;
  • Quantity; and
  • Delivery information.

Please ensure that all details are correct before placing your order.

13. Changes to This Shipping Policy

Stitchray may update this Shipping & Delivery Policy from time to time to reflect changes in our shipping practices, operations, or applicable requirements.

Any updated version will be posted on this page with a revised Last Updated date.

14. Contact Us

If you have questions regarding your order, shipping, delivery, or tracking information, please contact us:

Brand Name: Stitchray
Registered Business Name: Stitch Ray Enterprises
Email: Contact@stitchray.in , Stitchrayenterprises@gmail.com

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