Privacy Policy
Last Updated: September 06, 2026
At Stitchray Enterprises (“Stitchray”, “we”, “us”, or “our”), we respect your privacy and are committed to handling your personal information responsibly.
This Privacy Policy explains what information we may collect when you visit or make a purchase from our website, why we collect it, how we use it, and the circumstances in which it may be shared.
By using our website or placing an order with Stitchray, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We collect only the information reasonably necessary to operate our website, process orders, provide customer support, and fulfill our legal and business obligations.
Depending on how you use our website, this may include:
Information You Provide to Us
When you place an order, create an account, contact us, or otherwise interact with Stitchray, we may collect:
- Your name
- Email address
- Phone number
- Billing address
- Shipping address
- Order details and purchase history
- Account information, if you choose to create an account
- Information you provide when contacting our customer support team
Automatically Collected Information
When you visit our website, certain technical information may be collected automatically, such as:
- IP address
- Browser type
- Device information
- Pages or products viewed
- General information about how you interact with our website
This information may be collected through cookies, website functionality, analytics tools, or similar technologies, depending on the services and plugins used on our website.
2. Payment Information
Payments on Stitchray are processed through secure third-party payment gateways.
We do not intentionally store your complete credit card, debit card, or other payment card details on our website servers.
Depending on the payment method you choose, information necessary to process your payment may be handled by the relevant payment service provider. These providers handle your information according to their own privacy policies and security practices.
WooCommerce stores may retain information such as customer contact details, addresses, order information, and a record of the payment method used, depending on the store’s configuration.
3. How We Use Your Information
We may use your information to:
- Process and confirm your orders
- Process payments through our payment partners
- Arrange shipping and delivery
- Provide order updates and customer support
- Process returns, exchanges, refunds, or cancellations where applicable
- Manage customer accounts
- Improve our products, services, and website experience
- Detect, investigate, and help prevent fraudulent or unauthorized activity
- Maintain the security and proper functioning of our website
- Comply with applicable legal or regulatory obligations
- Send promotional or marketing communications where permitted or where you have chosen to receive them
You may opt out of promotional emails by using the unsubscribe option provided in those communications or by contacting us.
4. How We Share Information
We do not sell or rent your personal information as part of our ordinary business operations.
However, we may share information when necessary with trusted third-party service providers that help us operate our business. Depending on the services used on our website, these may include:
- Payment service providers for processing payments
- Shipping and delivery partners for fulfilling and delivering your orders
- Website hosting and technical service providers that help operate and maintain our website
- Analytics or website performance providers, where used
- Professional advisers, government authorities, or other parties where disclosure is required or permitted by applicable law, or necessary to protect our rights, customers, or business
We share only the information reasonably necessary for the relevant service or purpose.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to help provide a functional and improved shopping experience.
Cookies may be used to:
- Keep products in your shopping cart
- Remember certain preferences
- Help maintain website functionality
- Understand how visitors use our website
- Improve website performance and user experience
You can control or disable certain cookies through your browser settings. Please note that disabling some cookies may affect the functionality of certain parts of our website, including shopping cart or checkout features.
6. Third-Party Services and Links
Our website may use third-party services, plugins, payment gateways, shipping providers, analytics services, or other integrations.
These third parties may collect or process information in accordance with their own privacy policies. The information collected and shared may vary depending on the services and plugins enabled on our website.
Our website may also contain links to third-party websites. We are not responsible for the privacy practices, content, or security of websites that we do not operate or control. We encourage you to review the privacy policy of any third-party website you visit.
7. Data Security
We take reasonable measures designed to protect the personal information we hold from unauthorized access, loss, misuse, alteration, or disclosure.
Our website uses appropriate security measures for its operation, and payments are handled through the payment providers available on our website.
However, no method of transmitting information over the internet or storing electronic data can be guaranteed to be completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.
8. Data Retention
We retain personal information only for as long as reasonably necessary for purposes such as:
- Processing and fulfilling orders
- Providing customer support
- Managing customer accounts
- Handling returns, refunds, disputes, or fraud prevention
- Maintaining business and transaction records
- Complying with applicable legal, tax, accounting, or regulatory requirements
The exact retention period may vary depending on the type of information and the purpose for which it was collected.
Where information is no longer required and can be removed or anonymized, we may do so in accordance with our website settings and applicable legal requirements.
9. Your Choices and Requests
Subject to applicable law and any legal obligations requiring us to retain certain information, you may contact us to request:
- Access to personal information we hold about you
- Correction of inaccurate or incomplete information
- Deletion or erasure of personal information where applicable
- Information about how your personal information is being processed
- Withdrawal from promotional or marketing communications
We may need to verify your identity before processing certain requests.
Please note that we may be required to retain certain information for legitimate business purposes or to comply with legal, tax, accounting, fraud prevention, or other applicable obligations.
10. Children’s Privacy
Stitchray is not intended to knowingly collect personal information from children in violation of applicable law.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the matter and take appropriate action.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, website functionality, services, or applicable legal requirements.
When we make changes, we will post the updated Privacy Policy on this page and revise the Last Updated date.
We encourage you to review this page periodically.
12. Contact Us
If you have questions about this Privacy Policy, want to make a privacy-related request, or need assistance regarding your personal information, please contact us:
Brand: Stitchray
Registered Business Name: Stitch Ray Enterprises
Email: Contact@stitchray.in , Stitchrayenterprises@gmail.com
Business Address: Stitchray Enterprises, Sai Amrutha meadows, Paul Nagar, Vuda Colony, Vizianagaram Cantonment, Vizianagaram, Siriyalapeta, Andhra Pradesh, India, Pincode: 535003